AUTO-REPLENISHMENT FAQs

1. What is Auto-Replenishment?
2. What is the advantage to Auto-Replenishment?
3. How will I know about my upcoming Auto-Replenishment order?
4. Can I edit, cancel or change the frequency of my upcoming Auto-Replenishment cycle?
5. Who do I contact if I experience issues placing or managing my Auto-Replenishment order(s)?
6. Is Auto-Replenishment available on all products?
7. Will I be charged for shipping on my Auto-Replenishment order?
8. What forms of payment can be used for my Auto-Replenishment order?
9. Can I change my method of payment for my Auto-Replenishment cycle?
10. Can I edit the shipping address for an upcoming Auto-Replenishment order?

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1. What is Auto-Replenishment?
Auto-Replenishment is a service where you can set up automatic shipments of select Shiseido products at your preferred frequency with free 2-day shipping on your first order and 10% off future orders.

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2. What is the advantage to Auto-Replenishment?
With Auto-Replenishment, you’ll never be without your favorite Shiseido products. You’ll receive 2-day shipping on your first order and 10% off future orders.

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3. How will I know about my upcoming Auto-Replenishment order?
You will receive an email confirming your upcoming Auto-Replenishment Order. You can update the frequency or cancel an upcoming order from your reminder email.

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4. Can I edit, cancel or change the frequency of my upcoming Auto-Replenishment cycle?
Yes. To manage your Auto-Replenishment order(s) at any time, sign into your account and go to the Replenishment tab in My Account. You can cancel or edit the quantity and frequency of your Auto-Replenishment cycle up to 24 hours before your next order. Your next scheduled replenishment order date will display in this section as well.

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5. Who do I contact if I experience issues placing or managing my Auto-Replenishment order(s)?
You can manage your account by signing in and going to the Replenishment tab in My Account or by contacting Shiseido Customer Care team at customerservice@shiseidousa.com

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6. Is Auto-Replenishment available on all products?
We offer Auto-Replenishment on select products. You can see if an item is available for Auto-Replenishment on its product page.

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7. Will I be charged for shipping on my Auto-Replenishment order?
All Auto-Replenishment orders include complimentary 2-day shipping on your first order.

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8. What forms of payment can be used for my Auto-Replenishment order?
You can pay with any valid credit card. Please note, PayPal and Afterpay are not acceptable forms of payment on replenishment orders. If you would like to place a replenishment order, please submit a valid credit card.

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9. Can I change my method of payment for my Auto-Replenishment cycle?
You can change your form of payment for an upcoming Auto-Replenishment order from within My Account. You can add or delete your valid credit card information here as well.

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10. Can I edit the shipping address for an upcoming Auto-Replenishment order?
Replenishment orders are shipped to the default billing and shipping addresses. You can edit this information at any time by logging into My Account.