Contact Customer Service
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Have a question?
We're here to help! Our friendly and knowledgeable Beauty advisors want to make sure you have the best experience possible. Reach us via phone, email, and chat from
- Monday - Friday - 9:00 AM - 9:00 PM EST
- Saturdays - 9:00 AM - 6:00 PM EST
- Sundays - Closed
Please also refer to our FAQs page for immediate answers to commonly asked questions.
EMAIL US:
customerservice@shiseidousa.com
CHAT WITH US:
CALL US:
TEXT US:
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.
Contact Information for Customer Service:
To place your order with us or if you require additional assistance, please contact Customer Service by calling 1-866-758-5966 or emailing customerservice@shiseidousa.com. A Beauty Advisors can assist you between the hours of
- Monday - Friday - 9:00 AM - 9:00 PM EST
- Saturdays - 9:00 AM - 6:00 PM EST
- Sundays - Closed
Please note Customer Service is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.